9 out of 10 contact centers plan to grow their workforces in 2023, with half filling roles as they
come open and another half creating new roles; 5% of respondents’ contact centers are under
a hiring freeze, but just 1% are planning to eliminate positions.

Leave a Reply

Your email address will not be published. Required fields are marked *

Previous post 2023 HDI Service Management Salary and Skills Report
Next post 5 Best Practices for B2B Lead Nurturing