This report, focusing on the state of service management, provides service management and technical support leaders with the essential insights and knowledge needed to make data-based decisions that will ultimately improve the services and support provided by their organizations and help them advance in their careers. It illustrates current practices, processes, solutions, and strategies related to service management and enterprise service management.

Leave a Reply

Your email address will not be published. Required fields are marked *

Previous post Top 10 CRM Software Pricing Guide: Compare CRM Features & Costs
Next post 2023 ICMI Contact Center Salary and Skills Report