A year of contagion and lockdowns caused a cataclysmic shift in the economy and the marketplace. Quarantining consumers turned to their computers and phones for work, shopping and entertainment—and that included car buying. Even as some countries begin to reopen, experts at the Automotive Retail 2021 Conference agreed that, when it comes to buying a car, reliance on digital for at least the initial part of the car-buying
process will remain.
Online car-buying sites are busier than ever—to the point where they are struggling to
maintain inventory.
